Feature Article: Want to Get Ahead?
Consider a Coach

Business Owner in the Spotlight
Gary Cruson
G&S Mountain Recyclers


Refueling Recommendations
Make-it-Fly® Advisory Boards
Advisory Board Openings

Make-it-Fly® MarketPlace

Next Make-it-Fly® Café

ISSN# 1552-3705

March 4, 2008
Volume 5, Issue 5

"In-Flight Refueling" is published twice a month.

Click here to read archived newsletters.

A Note From Dave & Victoria

The Make-it-Fly® Café last Thursday was truly overwhelming for us. Members from one of the Alumni Advisory Boards hijacked the entire event! Having heard of some challenges we currently face, they turned the evening into a “Return the Favor” occasion. We were deeply touched and humbled by the overwhelming outpouring of heartfelt love from everyone. We are grateful and feel very honored to have so many caring and creative clients.

Make-it-Fly Café - High Altitude Networking, where exceptional people help each other

At the start of each Make-it-Fly® Alumni Advisory Board, members share their successes and challenges of the previous 30 days. They also share helpful business tips with fellow board members. Some of these tips are too good to keep to ourselves, so we plan to share them with you in our new Quick Biz Tips & Ideas, which we’ll send out alternately with In-Flight Refueling.

Our very best regards,

Dave and Victoria

Business Owner in the Spotlight

Gary Cruson
G&S Mountain Recyclers

Gary Cruson is doggedly committed to keeping our environment healthy. "The environment we protect belongs to our children," he says. "Technology is never going away, but the way we deal with our used equipment can be made safer. That is what G&S is all about."


Gary and Jean Cruson of G&S Mountain Recyclers

G&S Mountain Recyclers began in 2002, when they started working with a non-profit organization, helping with their recycling and refurbishing. "Though we continued to help the non-profit," Gary says, "we started recycling for others in 2004."

Gary makes sure that G&S keeps everything local, dismantling all equipment here, so as not to further pollute the air and burn up more energy with transportation. "Instead of shipping used electronics all over the world—to places like China and Africa—like a lot of recyclers do," Gary says. "We recycle electronic equipment in a safe and truly environmentally friendly way—it’s recycling the right way!"

Since identity theft is a big problem with used computers, recycling practices are doubly important. "Even if your hard drive has been erased, it takes very little effort to get the information from it," Gary says. "It either must be physically destroyed or erased with highly sophisticated software. Other recyclers promise to do this, but the only way you can guarantee this is by tracking. As far as I know, no other company in the state tracks their equipment, except by weight. We track every piece by make, model and serial number. We have a record of what happens to each piece and can offer a 100 percent guarantee that the data is destroyed. We either dismantle or refurbish and donate every item. When dismantled, hard drives are split in half."

Q: What do you find most fulfilling about running your business?
GC: The freedom of time—not having to punch a time clock. I also love helping those who are less fortunate by putting people with mental or physical disabilities, who can’t do anything else, to work. Seventy-five percent of our workforce is disabled. We’ve seen improvements in very disabled people who have found a niche in what they do for us where they can excel. It makes me smile to watch them! We’re also a family-owned business, so I have family there all the time, which can be good and bad.

Q: What is your background experience in this area?
GC: I don’t have any special background. My dad ran an office supply store, and when I was growing up, I spent my summers cleaning typewriters for him. I guess I’ve gone from typewriters to computers!

Q: What book has been most helpful to you in your business?
GC:
I know I should read books, but I don’t. I’m just driven to do anything I do better and quicker. I love challenges and solving problems.

Q: Who has influenced you most in your life?
GC:
My wife, Jean, and my mother. Whenever I’ve had a challenge I was about to give up on, they’ve both stood behind me and said, “You can do it!”

Q: What has proved to be your most successful marketing strategy?
GC:
I fly be the seat of my pants and have tried all sorts of things. The business has grown mostly just by word of mouth.

Q: What have been the greatest challenges you have had to overcome, or are currently facing, in your business?
GC:
Helping people to understand that there is hazardous material in electronics that should not be put in landfills. For instance, in a CRT monitor there are four to six pounds of liquid lead. If it’s tossed in a landfill that isn't lined, when it rains, that lead can go right into the water that we and our children will drink.

Educating people so that they see their responsibility to pay for proper recycling is a challenge. Some of my competitors don’t charge, because they turn around and sell it overseas where there are no restrictions on how it’s recycled. For example, there are a couple of provinces in China where the death rate is astronomical because of pollution from improper recycling.

Q: How did you benefit/are you benefiting from participating in a Make-it-Fly® board?
TS:
It’s helped me to stay more accountable, and the input from board members in a variety of different businesses helps tremendously. They give me ideas and stimulate me to have more ideas on top of that. One member designed a flyer for my company, and another helped me with donating equipment out.

Q: What would you say to other business owners who are contemplating getting involved in a Make-it-Fly® board?
GC: I guess you have to decide to have an open mind to take in and act on what others are saying. And if you do that, it’s an invaluable tool!

Gary Cruson can be reached by phone at: 303-682-3171. Or visit his website at: www.mountainrecyclers.com.

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Dave Block, Co-Founder of Make-it-FlyDave’s Networking Tip:

Employ the Painless Pocket Plan. When attending networking events, we give and receive business cards as a means to reconnect with those we meet. Choose one of your pockets for your own cards—those you’ll give out when asked for them, and another pocket for cards given to you. This will eliminate confusion and prevent you from giving away someone else’s card by mistake.


Feature Article

Victoria MunroWant to Get Ahead?
Consider a Coach
By Victoria Munro

Being the boss can be lonely. You can’t always share your trials and triumphs or discuss crucial issues with employees or others. But someone with whom you can talk through a situation or challenge you’re facing and can prove invaluable. Hiring a coach may be the answer.

In addition to acting as a sounding board and offering an objective perspective, a coach can help in other ways. For example, most of us know what we need to do, but may struggle to get it all done. He or she can work with you to clarify your goals and create a plan to reach them faster. Also, small business owners are seldom accountable to anyone else. A coach will hold you accountable to do what you’ve committed to do.

What’s the Win?
Your coach can help you stay focused and on track, overcome obstacles, recognize and avoid potential hazards, and identify blind spots and self-defeating patterns that will hinder or sabotage your success.

With the right coach in your corner—someone who will listen, draw out solutions, challenge, motivate and strategize with you—your business can leap light years ahead. Whether you’re a business of one or a hundred, you’ll profit from the support and encouragement. Having someone to spur you on to reach your goals, and celebrate your successes with you is a big win!

What could this company do that would make doing business with them easier or more profitable for you? Are there other services or products that you would appreciate the company offering?

Find the Right Coach for You
If you decide to hire a coach, start by clarifying what you hope to gain. Ask for referrals from those you trust, take time to call and interview them. Find out about their background and whom they typically work with. It’s a good idea to have a list of questions ready to ask. You need to be comfortable with this person and feel that you “connect.” Make sure he or she has similar values to your own, understands and will support you. Ask for at least three references and check on them.

Make the Most of Your Coaching
Remember, coaching is a two-way process. You may receive the best advice and suggestions, but you will have to do the work. Set aside time to work on assignments and your weekly meetings. Be open to learn, see and do things differently. Discuss issues, problems and opportunities you’re facing; often the process of talking is all you need. Always, keep your goals clearly in view.

Coach, Consultant, Strategist—What’s the Difference?
John Zentgraf of Catalyst Performance Group LLC explains, “A consultant brings outside expertise, usually in specific areas, that the client needs. Whereas a coach assumes that the answer lies within the client—his or her role is to awaken clients to the possibilities they may not be aware of and to expand their options.” With more than 20 years as a successful business owner, John sees himself as both a consultant and a coach. He emphasizes the importance of clearly defining what you’re looking for: a coach, a consultant or a blend of the two.

Terri Starck of Point B Strategies agrees. She views her role as a strategist. “A coach may give you pre-defined business solutions,” Terri says, “But a strategist listens to where you want to go and then leverages your strengths, obstacles, and life experiences to launch you to levels where you always wanted to go but were afraid you would never reach.”

Hire Your Own Cheerleader
Having the right coach to encourage, challenge and support you—your own personal cheerleader—can save you years of hard work, frustration and missed opportunities, and help you avoid mistakes and get where to want to go.

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Victoria’s Marketing Advice

Put Yourself in Your Customers’ Shoes
When writing marketing copy for your services or products, look at it from a client’s perspective. Your clients are likely busy people. Do you tell the client what’s in it for them right away? Make sure what you say passes the “so what?” test by offering a solution you know they want.

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Make-it-Fly Marketplace
WIN A $15,000 Branding and Marketing Package!

Marketing the Brand Announces Contest Winner!

Renaissance Adventure Guides, a Denver-based adventure travel firm, has been selected as recipient of the $20,000 brand and marketing package offered as the Grand Prize in the first annual contest.

The two runners up: Gift Basket Junction and M&D Kitting Solutions, a mail order fulfillment company, will receive a branding assessment (valued at $795) provided by the Contest Presenters.

Presented by: CreativeXchange Marketing,
Phases Design Studio and The Write Stuff

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Whether your needs are Online Video, Online Publications, eLearning, Online Training or other multimedia, we are experts and positioned to assist you.

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READING THIS AD? THEN WHY NOT PUT YOURS HERE TOO? The In-Flight Refueling Ezine reaches more than 2,300 entrepreneurs, small-biz owners, consultants and marketers. Reserve your advertising spot today in the next In-Flight Refueling Ezine,
http://www.make-it-fly.com/ezineads.html.

Paid Advertising Disclaimer: Make-it-Fly® LLC does not represent or endorse the accuracy or reliability of any of the paid advertisements above or the quality of any products, services, information, or other materials displayed, purchased, or obtained by you as a result of an offer in connection with any ad. It's common sense to do your own due diligence before purchasing any product.

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Refueling Recommendations

The Make-it-Fly® Advisory Board 101

Each Make-it-Fly® Advisory Board 101 program consists of 12 non-competing business owners who meet once a month for three consecutive months. In the spirit of giving, they offer each other solutions, ideas, resources and encouragement. Dave and Victoria facilitate each group and share powerful tools to assist business owners in reaching their goals and living more balanced lives.

If you have experienced a Make-it-Fly® program, please share the following openings with other business owners who need support. Call Dave for more information at 720-962-8888.

Programs are held from 9:00 a.m. to 12:30 p.m.

Current program openings in Denver:

  • Fridays - May 2, June 6, July 11, 2008
  • Thursdays - July 31, August 28, September 25, 2008
  • Fridays - September 9, October 5, November 2, 2008

Click here to sign up for Advisory Boards.
Or call Dave at 720-962-8888.

Alumni Boards are groups of 12-14 small business owners who have participated in at least one Make-it-Fly® Advisory Board 101 and wish to continue the support and accountability with a group of like-minded, giving business associates. Members meet once a month for a three-hour meeting. If you completed the initial Make-it-Fly® Advisory Board 101 and are interested in more information on Alumni Boards, call Dave at 720-962-8888.

Make-it-Fly® CaféMake-it-Fly Café - High Altitude Networking, where exceptional people help each other
High altitude networking, where exceptional people help each other.

Next Café is scheduled for

Date: Thursday, April 24, 2008

Time: 4:30 to 7 p.m.

Location: Maloney's Tavern, 1432 Market Street, Denver.
Click here for details and special parking arrangements.

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Click here to read previous issues of Make-it-Fly®'s email newsletters.

Contact Make-it-Fly® - Dave and Victoria:

email: info@make-it-fly.com
voice: 720-962-8888
web: www.Make-it-Fly.com

Reprint Permission:
Please email or call Victoria if you'd like to reprint any information contained in this newsletter. Thanks! © Copyright 2008. All rights reserved.

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Make-it-Fly® LLC
720-962-8888
355 South Teller Street, Suite 200, Lakewood, CO 80235, USA
http://www.make-it-fly.com